Tag Archives: covid-19

Coronavirus Customer Information (20th April)

SARS-CoV-2Dear Friends,

We hope that you and your loved ones are staying safe and well during these exceptional circumstances.

Unfortunately due to the current Covid-19 pandemic and government restrictions in place, we have taken the very difficult decision to continue our temporary closure and we will be reviewing the situation week commencing 10th May 2020.

Whilst we are closed, orders will not be processed until we are able to re-open. The website is still operational should you wish to secure stock for a future delivery, any orders received during this time will be processed in order of the date they were received. In the meantime, if you are advertising products but do not have the stock available we kindly advise you to mark these as out of stock until we are able to reopen.

These are very challenging times for us all and we know that this may cause difficulties to some of our customers and we wholeheartedly thank you for your support and patience at this unprecedented time.

We can’t wait to get back to doing what we all love, in the meantime, please stay safe and take care of yourselves and your loved ones and we will be back to serve you as soon as we possibly can!

The Alchemy Team.

Coronavirus Customer Information (27th March)

Dear Friends,

We at Alchemy feel extremely privileged to be able to count you amongst a very special group of people, you are what makes Alchemy extraordinary!

We have been serving you for almost 45 years and have no intention of stopping now, and intend to do so for many, many more – business as usual has become unusual!

We all face this unprecedented situation together. Fortunately here at Alchemy, we have the most exceptional, dedicated and experienced team of staff imaginable and to keep them safe and to help our government and NHS to limit the spread of this disease. We are now closed and will look to re-open Monday 20th April. This reopening date will be subject to government guidelines. And we will confirm this date in due course. This will enable our hard working team the time they need to look after their own well-being and that of their families too.

Please continue to order via your usual channels. If you wish to secure your stock then please order via the website. We will attend to any orders received during our closure period as soon as we return to the office.

During this short break our social channels will be as always fully active, so join the conversations and engage with us in the coming weeks – Now is the time to make our digital lives a positive place for all!

We would like to take this opportunity to thank you! Together let’s support one another, be kind and take care of those most vulnerable.

The Alchemy Team.