Alchemy Guarantee & Customer Care
Looking After Your Alchemy
Alchemy England pewter products are each hand-made from the finest quality English Pewter, which, like silver, may naturally tarnish dependent upon the conditions to which it is subjected. This may easily be polished to a brilliant, high lustre, 'antiqued' patina finish with 'Silvo' polishing wad, (in an emergency, tooth powder or similar can be used). Please do not put pewter in a hot, salty dishwasher, which might seriously corrode the surface.
Alchemy England catalogues
There is a vast and extensive collection of original Alchemy jewellery, giftware and other alternative lifestyle products. Order online our latest, full-colour, Alchemy England catalogue, or ask your retailer. Here, you can see all Alchemy’s alternative lifestyle products and a taste of Alchemy Official licensed products. Alternatively, you can download for free a PDF version from here.
Alchemy’s LIFETIME GUARANTEE . . .
Alchemy is the best! And we guarantee our crafted pewter products to be hand made to the highest standards and of the finest materials, and we will therefore repair or replace any purchased item suffering from defects or faulty workmanship, at any time, free of charge!
Guarantee and Returns Policy
All of Alchemy England alternative lifestyle English Pewter jewellery and accessories are hand made in England to an unrivalled quality by Alchemy's own craftsmen. Therefore, we absolutely guarantee them against any defects or faulty workmanship and materials! - please note that this does not include general wear and tear or damage caused by the user/owner. This would include such things as surface darkening, (or patination), which is a natural effect, or forced and over-bending of bangles and ear-wraps, etc, which must be done gently to avoid fracture.
In case of any such defects, please return the offending item to us and following the Returns instructions below, and we will make the appropriate repairs or else replace the item like for like whenever possible. If the item is no longer available, we will offer a credit voucher to an amount equivalent to it’s original cost.
Defective Alchemy products, whenever and wherever bought, may be returned to Alchemy Customer Care for repair or replacement, (or credit, if no longer available). Please note that you must be registered online with an Alchemy customer account to use this facility.
Please print-out and complete the returns form here, and include with your returned item. Package the defective item well and return it to Alchemy at the address below and please include any original packaging where possible.
Once accepted and confirmed as defective by Alchemy, we will repair or replace the item and return it to you, or if not possible we will issue a credit voucher to an amount equivalent to the item’s original cost, which can be used in the Alchemy England webstore.
Items purchased from the Alchemy England webstore can be returned for credit or a refund within 14 days of delivery, provided they have not been used and are received back at Alchemy in new and perfect condition, including their original packaging, and together with the appropriate invoice.
Items purchased from an independent retailer’s shop or webstore must be returned to that same business under their own conditions for credit or a refund, (usually this will mean, if the item has not been used and is returned in new and perfect condition, including its original packaging, within 14 days of purchase and accompanied by the receipt).
Items for return are to be safely packaged and sent by recorded delivery, at the sender’s own cost, to:
Alchemy Carta Ltd. RETURNS,
St Mary's Mill,
Faircharm Trading Estate,
Returned items will remain the responsibility of the sender until recorded as being safely received by Alchemy.