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You cannot order on this website from your country please visit www.alchemyofengland.com for our range of products. - United StatesYou cannot order on this website from your country please visit www.alchemyofengland.com for our range of products. - United States

DELIVERY & SHIPPING

PERSONAL ORDERS

Shipping/Postage fees

Our shipping/postage fees are quoted at the time of your order being placed on the website and are inclusive of packaging and handling. The shipping/ postage fees are based on the number of items purchased. We are unable to group two or more separate orders into one order.

Please click the link below to view the 'Personal Order' shipping prices:
Click Here to for Worldwide shipping costs table

ROW Shipping

Please note that we cannot confirm the shipping charge of your order. Generally the shipping table is accurate, however for larger bulky items such as bags 'The Vault' range and walking canes there may be additional carriage charges to be paid. These will be quoted directly to you upon receipt of order.

Orders placed outside of the EU may be liable for import duties, taxes and/or charges. These are not the responsibility of the Alchemy Carta Ltd. and are to be paid for directly by the customer.

Delivery Times

Our 'Standard Delivery' times are 3-5 working days from receipt of order. However we will endeavour to despatch your order within one business day from receiving payment. If you require an 'Express/Next Day' service please select this option at the point of shipping.

The cut off time for next day deliveries is 2pm. Orders placed after 2pm on any given business day will be processed on the next business day.

If you wish to leave a comment regarding any aspect of your order/delivery please do so on the 'ADDRESS' (step 3) page, in the text box 'add comments'.

TRADE/WHOLESALE CUSTOMERS

We are pleased to extend to you our preferential Shipping rates with DPD, DHL and FedEx. Shipping fees are inclusive of packaging and handling. Rates are quoted at the point of order and are based on weight and are dependent on your location.

Our standard order processing lead time for trade/wholesale customers is 5-7 working days from receipt of order. However we endeavourer to despatch in stock orders within 2 working days. Orders will be despatched upon receipt of payment.

U.K.

Our preferred carrier is DPD or DHL on a 'next day' service, please note that 'next day' relates to the transit time of the order and not order processing lead time.

Please click the link below to view U.K. shipping Charges:
Click Here for Workwide shipping & handling fees

EUROPE

Our preferred carrier is DPD and shipping fees are based on the weight of the package and the location of your business. The delivery time is also dependant on the location of your business.

Please click the link below to view the European shipping charges and delivery times:
Click Here for Workwide shipping & handling fees

REST OF WORLD (Excluding USA)

Our preferred carrier is FedEx and shipping fees are based on the weight of your order, including dimensional weight of the package and the location of your business. At the point of order we will be in direct contact to confirm shipping charges and delivery times.

COLLECTION FROM OUR PREMISES

Please select the 'to be collected' option on the shipping page (step number 4) We will be in direct contact to arrange a suitable time for the collection of your order. Our opening times for collection are Monday-Friday 9am-5pm (excluding National holidays)

OWN CARRIER

Should you wish to use your own carrier to collect your order. Please select the 'to be collected' option on the shipping page (step number 4) We will be in direct contact to take the details of your preferred carrier, once your order is ready to ship.

ORDER/ CONSIGNMENT TRACKING

You will find the tracking number and carrier details on the 'My Trade Account' page and by clicking on the 'Order History' link. Please see below the links to our carriers websites, where you can track your order/consignment:

Royal Mail tracking :https://www.royalmail.com/track-your-item
DPD tracking :http://www.dpd.co.uk/content/how-can-we-help/index.jsp
DHL tracking :http://www.dhl.co.uk/en/express/tracking.html
FedEx tracking :https://www.fedex.com/fedextrack/html/